VoodooDreams Privacy Policy

At Voodoo Dreams, we are committed to protecting the privacy and personal data of every player who visits our site. This privacy policy explains how we collect, use, store and share your information when you register, log in and play at VoodooDreams Casino, and it sets out the rights available to you under applicable data protection law. By creating an account and using our services, you agree that we may process your personal data as described below.

Who We Are

VoodooDreams Casino is operated by SuprPlay Limited, a company incorporated under the laws of Malta with registration number C-74595, registered address Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302, Malta. We are part of the SuprNation Group, established in 2015, and our sister sites operating under the same licence include Duelz.com, NYspins.com and LosVegas.bet. We are licensed and regulated in Great Britain by the Gambling Commission under licence number 000-048695-R-327029-011, and we are also authorised by the Malta Gaming Authority and the Swedish Gambling Authority (Spelinspektionen). We act as the data controller responsible for your personal information whenever you interact with our casino.

Information We Collect

When you complete a Voodoo Dreams login and create an account, we collect the personal details you provide, including your name, date of birth, address, email, phone number and payment information. We also collect information automatically as you use our platform, such as your IP address, device type, browser data and geolocation, which we use to confirm that you are a permanent resident of the United Kingdom and to prevent access from Restricted Jurisdictions, including FATF black-list and grey-list countries.

• We gather registration and identity verification data, including documents required for know-your-customer checks
• We record your gaming activity, including deposits, withdrawals, bets and wins across our Voodoo Dreams slots, live casino tables and tournaments
• We collect technical data when you access Voodoo Dreams Casino via desktop, mobile browser or the VoodooDreams casino app on iOS or Android
• We monitor account behaviour connected to our VoodooDreams Magic loyalty programme, cashback and promotional activity
• We retain communications you send us through live chat or email, including support-uk@voodoodreams.com

How We Use Your Information

We use this data to power our Voodoo Dreams slots, live dealer games and tournaments, to process your deposits and withdrawals, and to verify your identity in line with our licensing obligations. Additional verification is carried out on deposits exceeding 1,700 GBP, and we may request further documentation before releasing funds. Your VoodooDreams login credentials and account activity are also used to detect fraud, prevent duplicate accounts, and enforce our one-account-per-person, household and device policy.

We also use your information to administer the welcome offer, weekly cashback, Drops & Wins tournaments and other promotions, and to communicate with you about your account, responsible gambling tools, reality checks, deposit and loss limits, time-outs and self-exclusion. Where you have opted in, we may send you marketing communications about new bonuses and offers; you may withdraw this consent at any time through your account settings.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you navigate our site, including your Voodoo Dreams casino login sessions. Cookies also help us measure the performance of our games and marketing campaigns. You can manage or disable cookies through your browser settings, though some features of the site, including the VoodooDreams app, may not function correctly without them.

How We Share Your Information

At Voodoo Dreams, we may share your personal data with regulators, including the Gambling Commission, the Malta Gaming Authority and the Swedish Gambling Authority, where required by law. We share information with payment providers such as Trustly, Paysafecard and card networks to process transactions, with identity verification partners to confirm your eligibility, and with responsible gambling services including GamStop and eCOGRA where relevant to a complaint. Our VoodooDreams team also shares data with our game providers, including Games Global, Play'n GO, Pragmatic Play, NetEnt and Evolution, solely as needed to operate the games you play.

We do not sell your personal data to third parties. Customer funds are held in segregated designated client bank accounts, and we apply strict internal controls to limit access to your financial and identity information to authorised personnel only.

Data Security

Choose Voodoo Dreams - we protect your personal data using industry-standard encryption, secure servers and access controls. We regularly review our systems to guard against unauthorised access, loss or disclosure of your information. While we take every reasonable step to secure your data, no online system can guarantee absolute security, and we encourage you to keep your VoodooDreams login details confidential and to use a strong, unique password.

Data Retention

We retain your personal data for as long as your account remains active and for the period required by UK gambling regulations and anti-money-laundering law thereafter. Accounts become inactive after 12 months and dormant after 30 months, at which point a 5 GBP monthly administration fee may apply once a balance cannot be returned; balances left untouched for 5 years may be donated to charitable causes. If you self-exclude, your account remains closed for a minimum of 6 months and, if not reopened, for up to 7 years across all SuprPlay Group brands, during which we retain relevant records to comply with our regulatory obligations.

Your Rights

We at VoodooDreams guarantee that you have control over your personal information. Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain processing, including marketing communications
• Request a copy of your data in a portable format
• Lodge a complaint with the relevant supervisory authority if you believe we have not handled your data lawfully

To exercise any of these rights, please contact our support team via live chat, available 24/7, or by emailing support-uk@voodoodreams.com. Our VoodooDreams team will respond to your request within the timeframe required by law.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our terms and applicable regulation.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any revised version on this page, and we encourage you to review it periodically. Continued use of your Voodoo Dreams account after changes are published constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact our customer support team by live chat or by emailing support-uk@voodoodreams.com. We are here to help with any privacy-related concern regarding your VoodooDreams account.